Welcome to Cranham Florist. These Terms & Conditions apply to all purchases and deliveries made through our online e-commerce platform, specifically for flower and gift orders fulfilled throughout Cranham and the surrounding areas. By placing an order with Cranham Florist, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our website or submitting orders. If you do not agree with any part of these Terms, please refrain from using our services.
Cranham Florist is a local business specialising in the sale and delivery of fresh flowers and related gifts. Our service area primarily covers Cranham as well as neighbouring locations. These Terms & Conditions are designed to protect your rights as a customer and our rights as a business, ensuring a clear understanding of our mutual obligations.
All orders placed with Cranham Florist via our online e-commerce platform are subject to acceptance and availability. Here is an overview of our order process for online flower delivery:
While we endeavour to deliver products exactly as displayed, flower stock and seasonal availability may result in necessary substitutions. In such cases, we will use flowers and materials of equal or superior quality and value, whilst striving to maintain the chosen colour scheme and arrangement style.
Payment in full is required at the point of order. We accept a range of payment methods, including leading credit/debit cards and other secure payment services as indicated at checkout. Payments are processed securely through our trusted payment providers. Prices listed on the site include VAT where applicable and are displayed in Pounds Sterling (£). Delivery charges, where applicable, are added at checkout and clearly displayed before confirming your order.
All prices for flower arrangements and delivery services are subject to change without prior notice. Promotional offers may be available at certain times at our sole discretion and are subject to the specific terms attached to those promotions. Any errors in pricing or promotional terms will be rectified as soon as possible but do not bind Cranham Florist if discovered after order placement.
Cranham Florist provides delivery services throughout Cranham and nearby neighbourhoods. Deliveries will ordinarily be made to the address provided during checkout within the selected delivery date range. We cannot accept responsibility for failed deliveries caused by incorrect addresses or recipient absence. Our drivers will attempt to deliver your order personally or, if unavailable, may leave flowers with a neighbour or in a safe place; a delivery note will be left where possible. In the event that a delivery cannot be fulfilled, we will contact you or the recipient to arrange re-delivery or collection.
You have the right to cancel your order subject to the following conditions:
If you are dissatisfied with the cancellation process or wish to discuss exceptional circumstances, please contact our customer service.
We take great pride in the quality and freshness of our flowers. If you are not satisfied with your purchase or have received damaged or incorrect items, please contact us within 24 hours of delivery. We may require photographic evidence to facilitate an investigation. Where appropriate, replacements, refunds, or alternative remedies will be provided based on our assessment. Due to the perishable nature of flowers, returns are determined on a case-by-case basis.
Cranham Florist is committed to providing high-quality products and services. However, we cannot be held liable for any indirect, special, or consequential loss arising out of the use of, or reliance on, our goods and services or website. Our liability for any direct loss or damage is limited to the total price of the order paid by you. We accept no liability for any failure or delay in performance caused by events or circumstances beyond our reasonable control, including but not limited to acts of nature, pandemics, strikes, supplier shortages, or adverse weather conditions.
Nothing in these Terms seeks to exclude or limit liability where it would be unlawful to do so, such as liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
It is your responsibility to provide accurate order and delivery information. Cranham Florist is not liable for failed or delayed deliveries arising from incorrect information submitted by the customer. Where flowers are delivered to public or communal locations (such as hospitals, hotels, offices), delivery is considered complete when the order is handed to the main reception or an authorised person.
Your personal details are collected and processed in accordance with our Privacy Policy. We take care to ensure that information you provide is held securely and is not shared with unnecessary third parties. For more information, please refer to our Privacy Policy document available on our website.
All content on the Cranham Florist online platform, including product photography, designs, descriptions, and company branding, is protected by UK copyright and intellectual property law. No material may be copied, reproduced, or otherwise used for commercial purposes without explicit permission.
Our customers’ satisfaction is important to us. Should you wish to raise any concern, complaint, or suggestion regarding Cranham Florist’s services, please reach out promptly, providing details of your order and the nature of your feedback. We will investigate your concern and aim to resolve all complaints amicably and efficiently.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. By using our website and ordering from us, you consent to the exclusive jurisdiction of the English courts for the resolution of any such disputes.
These Terms & Conditions are applicable to all flower delivery orders placed with Cranham Florist online, covering customers within Cranham and the surrounding areas.
For any questions, clarification, or further information regarding these Terms & Conditions, please use our contact form on the website or reach out via the available online channels.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cranham , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cranham .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
