At Cranham Florist, we pride ourselves on delivering only the freshest blooms to households and businesses in Cranham and surrounding neighbourhoods. Every bouquet is carefully arranged using premium, fresh flowers to ensure a memorable experience, whether you're celebrating a special moment or simply brightening your space. Our commitment as your trusted local Cranham florist is to stand behind the freshness and quality of every floral arrangement we deliver.
Your satisfaction is our top priority. If your flowers arrive damaged or in a condition that does not meet your expectations, we encourage you to reach out to us as soon as possible, ideally within 24 hours of delivery. Please retain all packaging and, if possible, take clear photographs of the flowers and their condition upon receipt. This helps us address the issue promptly and improve our service.
We guarantee the freshness of all our flowers for at least five days from the date of delivery, provided they are cared for according to the care instructions included with your arrangement. Should you experience premature wilting or issues with freshness within this window, please notify us immediately with details and photographic evidence if available. Our guarantee does not extend to flowers that have not been watered or placed in unsuitable environments, as this may understandably limit their lifespan.
If your flowers fail to meet our high standards within the freshness window, or arrive damaged, we offer a no-quibble choice of either a replacement bouquet or a full refund. The decision is yours: we'll either send a fresh flower arrangement on an agreed date, or process your refund promptly should you prefer. In both cases, our goal is a resolution that leaves you completely satisfied with your Cranham Florist experience.
If you are unhappy with any aspect of your order or our service, please let us know as soon as possible. We’ll prioritise your feedback so we can put things right. To make a complaint, provide your order details, describe the nature of your concern, and supply any supporting photos where appropriate. Our team will review your complaint within one business day and set out how we will resolve it, whether that means arranging a replacement, issuing a refund, or taking other steps to restore your confidence.
As a longstanding Cranham florist trusted by local households and businesses, your satisfaction and trust are at the heart of our business. We value open communication and act quickly to address concerns, no matter how small. With every order, you receive fresh flowers and the backing of a florist dedicated to excellent service. Thank you for choosing Cranham Florist for your floral needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
